If you are using the Norton AntiSpam utility, whitelist the sender’s e-mail address by:

  • In Norton AntiSpam, clicking the Status & Settings tab
  • Clicking “AntiSpam,” then “Configure”
  • Clicking the “Allowed List” tab and then the “Add” button
  • Entering the sender’s e-mail address in the “Email Address” box
  • Clicking “OK” and then “OK” again (be sure to click “OK” both times or the changes will not be saved!

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